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Gateway access

Can't reach the Gateway UI

  • On WiFi, make sure you are joined to the gateway's WiFi hotspot. See Connect over WiFi.
  • If the hostname does not resolve, use the gateway's IP address instead.
  • Over LTE there is no local access — connect through the VPN first. See Access over LTE and Set up remote access.
  • If you used Force LTE, WiFi is blocked. Reboot the gateway to bring WiFi back.

Can't sign in

  • Too many attempts. The Gateway UI limits sign-ins to five attempts per minute. After that, login is temporarily blocked and can look like a wrong password even when it is correct. Wait about a minute and try again.
  • Forgot the password. Recovery is by factory reset, which reverts the password to the Default Password on the gateway label.

The gateway is unreachable after a reboot

A reboot, reset, or factory reset can take up to five minutes before the gateway is available again. Wait the full five minutes before trying other steps.