Troubleshooting

For most issues, start in the Gateway UI:

• Dashboard — the service status indicators show whether Backhaul, LoRaWAN, and the VPN are up. A required service that is down is highlighted at the top of the page.
• Dashboard → Diagnostics — view and download per-service logs to see why a service is failing. See Read the diagnostics logs.
• Dashboard → Gateway Info — confirm the software and hardware versions.

Common issues:

• Gateway access — can't reach the Gateway UI, can't sign in, unreachable after a reboot
• LTE connection failure
• Remote access (VPN)
• LoRaWAN service does not come online

Read the diagnostics logs

When a service is failing, its logs usually show why. In the Gateway UI, open Dashboard → Diagnostics. The Services list shows each service with its own log controls:

1. Set Log Severity — Info, Warning, or Error.
2. Under Select date range for logs (UTC), set the From and To times in the format YYYY-MM-DD HH:MM:SS. Times are in UTC.
3. For the service you want, select View to read the entries in the browser, or Download to save them to a file.

Each entry is one line:

Jan 02 15:04:05 UTC unit[PID] Priority: message

The timestamp is UTC, unit is the service, Priority is the severity, and message is the log text.